We have implementation specialists / engineers that provide subject matter expertise and deployment plans that will ensure a smooth project roll-out. Throughout the implementation, we engage people at every level of our organization to ensure you have the best result.
Performance Services monitor the scope of server elements under management for anomalies. These services focus on throughput, latency and utilization issues. Anomalies are detected and reported or identified in advance of degradation, ensuring that server elements are operating correctly at required levels.
Configuration Services go beyond traditional software distribution and change control services to include auto discovery of device details and asset management services. These services use specialized monitoring components and leading infrastructure management processes that enable effective business decision-making.
Performance monitoring begins with measurement. Performance measurements can either be policy-based or based on pre-defined service levels. Before initiating monitoring services, we conduct a preliminary assessment to establish a baseline and identify and present solutions for initial performance issues.
Analysis captured performance measurements to resolve identified problems. Services consist of either rule-based software solutions or administrative intervention. We tune both infrastructure and application elements and utilize tools to dynamically allocate resources and address performance issues.
Asset Management Services
Our industry-leading Asset Management Services enables the management of both business and technical information necessary to effectively manage your server infrastructure. Utilizing a state of the art asset repository that includes web access, Asset Management Services are customized to integrate best practices and processes along with other tools such as Auto Discovery. The defined disciplines are applied to the entire process (from requisition through retirement) to accomplish fill assessment cycle management. Accurate and detailed asset management data encompasses demographic, technical and financial areas. Virtual assets (e.g. IP addressing, firewall rules), software (publisher, version), and hardware (CPU, ports) are managed. Asset Management Services deliver measurable value in the form of software license compliance, lease management, utilization analysis, upgrade analysis and standards enforcement.
Auto Discovery Resource Management
Auto Discovery Resource Management is the ability to electronically find, identify and interrogate assets on a computer network. Devices can include PCs, servers, hubs and routers. Information captured includes hardware profile, software installed, configuration settings and changes from the prior scan. The combination of asset management and auto-discovery enables effective decision-making about technology assets. Specific issues addressed include productivity at the Service Desk, managing and tracking configuration changes in the environment and more effective use of capital.