Support Services

Service Level Agreement

EQUICOM offers the integration of the various technical support services through Service Level Agreement that encompasses all the possible solutions to Client’s requirements. Since the current thrust of the company is towards the provision of quality services, the Service Level Agreements that we propose include Server and PC hardware, software technology and people resources.

Maintenance Agreement


PREVENTIVE MAINTENANCE

Preventive Maintenance refers to internal and external cleaning & testing of a machine to ensure its good working condition

REMEDIAL MAINTENANCE

Remedial Maintenance refers to repair services and replacement of defective parts or machine.

IMPLEMENTATION

We have implementation specialists / engineers that provide subject matter expertise and deployment plans that will ensure a smooth project roll-out. Throughout the implementation, we engage people at every level of our organization to ensure you have the best result.

Implementation Methodology


Plan
  • Gather Data
  • Finalize scope and create project plan
  • Schedule workshops
Discover and Design
  • Conduct workshop
  • Finalize project plan
  • Complete Configuration Design
Deployment
  • Implement solution
  • Document final configuration
Turn-over
  • Skill Transfer
  • Transition to support
  • Project documentation
  • Obtain design sign-off
Validate
  • User acceptance test